Refund & Returns Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at support@bpgoods.ca. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages & Defective Items
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. Email us at support@bpgoods.ca with photos or a video of the issue so we can make it right.
Wrong or Missing Items
If you received the wrong item or are missing something from your order, contact us at support@bpgoods.ca within 30 days of delivery. We will arrange a replacement or full refund.
Order Cancellations
Orders can be cancelled before they are processed and shipped. Once an order has been fulfilled, it cannot be cancelled — please follow the return process instead.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at support@bpgoods.ca.
💸 Customs & Import Fees
Any customs duties, taxes, or import fees incurred upon delivery are the responsibility of the customer. These charges are determined by your local customs office and are not included in the product price or shipping cost. We recommend checking with your local customs office before placing your order.
Contact Us
For any questions about your return or order, reach us at support@bpgoods.ca. We respond within 24 hours.