FAQs
I just placed an order, when will it ship?
Please allow 24–48 hours production time for your order to ship out. Average shipping times are 7–10 business days, excluding holidays.
Tracking numbers will be updated 3–5 business days after your order has been shipped. If you don't have a tracking number after 5 business days, please email us at support@bpgoods.ca.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcel.
Please note: If your package is on the way, you must wait for it to arrive before returning it to receive your refund.
Can I cancel my order?
You are able to cancel your order with no penalty. You must cancel before it ships. If the item has already been sent, please use our easy return system to receive a full refund.
I have entered an incorrect address, what do I do?
If you have misspelled or auto-filled an incorrect address, contact us immediately at support@bpgoods.ca. If done within 24–48 hours, we can correct it before the order ships. Please always double-check your order details — it is your responsibility to provide the correct address, and ours to deliver it safely.
How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 7–10 business days. Longer times may apply if shipped from outside the US.
💸 Customs & Import Fees
Please note that any customs duties, taxes, or additional import fees incurred upon delivery are the responsibility of the customer. These charges are determined by your country's customs office and are not included in the price of the item or shipping costs. We recommend checking with your local customs office for more information on potential fees before placing your order.
What payment methods do you accept? We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and more — all processed securely at checkout. We also accept Interac e-Transfer for Canadian customers — send to support@bpgoods.ca and include your order details in the message. No account required to place an order.
How do I track my order? Once your order ships, you'll receive a confirmation email with your tracking number and a direct link to follow your shipment in real time. You can also track anytime at bpgoods.ca using your order number and email.
Is there a minimum order quantity? No minimums. No contracts. Order what you need, when you need it. Bulk pricing is available automatically at cart — the more you order, the more you save.
I have a question that wasn't answered, can you help?
Absolutely. Please send us an email at support@bpgoods.ca and we will be happy to assist. We do receive a high volume of emails — for a prompt response, please include your order number and describe the issue clearly.
🏠 Sales Representatives (Remote)
All résumés are reviewed by management. Selected applicants move to a digital interview via WhatsApp or Zoom. Requirements:
- Fluent in English
- Must be computer and apps literate
- Sales & commission work experience
- Send us an email with your résumé attached confirming you meet the above requirements and include your interview availability in EST (Ottawa, Canada time zone). → support@bpgoods.ca
For quantities above 20 per item please send us an email with the url of the product page, your business name, mailing address, and fulfillment date request to receive an accurate estimate. → support@bpgoods.ca
With pleasure, BPGoods.ca — PO Box 30012 Nepean RPO Greenbank North ON K2H 1A3