FAQs

I just placed an order, when will it ship?

Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us support@bpgoods.ca

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged,  We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. If it’s not you can return it with full refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email that gets sent post order and respond to it saying so and or contact us at support@bpgoods.ca immediately. 

If done so within 24hrs to 48hrs we can fix it before it is shipped. Please always double-check your order details anywhere you shop that is your full responsibility, it is ours to deliver it to you safe and sound. if the address given is wrong kindly notify us via email Support@bpgoods.ca If the given address is wrong we can change the address to the correct one within 24 hours. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.

💸 Customs & Import Fees

Please note that any customs duties, taxes, or additional import fees incurred upon delivery are the responsibility of the customer. These charges are determined by your country’s customs office and are not included in the price of the item or shipping costs. We recommend checking with your local customs office for more information on potential fees before placing your order.

What payment methods do you accept? We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and more — all processed securely at checkout. We also accept Interac e-Transfer for Canadian customers — send to support@bpgoods.ca and include your order details in the message. No account required to place an order.

Q: How do I track my order? Once your order ships, you'll receive a confirmation email with your tracking number and a direct link to follow your shipment in real time. You can also track anytime at bpgoods.ca using your order number and email.

Q: Is there a minimum order quantity? No minimums. No contracts. Order what you need, when you need it. Bulk pricing is available automatically at cart — the more you order, the more you save.


I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to support@bpgoods.ca and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks. 

Sales Rep PROGRAMs
Must Have Valid Work Permit & High School Diploma Completed and English Fluency.  Computer Literacy and Device Requirements please email all résumé’s with full position intent to Support@bpgoods.ca .

Bulk Prices Available for Volume Purchases Please Email Support@bpgoods.ca with full detail request for quantity quotes and eligibility. With pleasure ,  BPGoods.ca. PO Box 30012 Nepean RPO Greenbank North ON K2H 1A3 .